Case Study

Client Name: Central Systems
Client Location: Perth, Western Australia

Business Process Analysis, Reengineering and Mapping

Central Systems core services revolve around civil and remedial construction contracting services to create and extend the life of buildings structures, infrastructure and industrial assets.

Project Objective

Simplify heavy administration processes for the commercial division to eliminate profit erosion in projects <AUD$20,000 without compromising safety and quality of service delivery.

Project Scope

Market Fever was engaged to undertake a review in collaboration with Directors and Staff in the commercial division to streamline front‐end administration processes and reduce the amount of administration time spent on project documentation and start‐up, whilst fulfilling the requirements of the organisation’s Safety AS-4801 and Quality ISO‐9001 systems.

Project Outcomes

Liaising with management and key people throughout the business, Market Fever developed new processes for the commercial division which recommended a less manual system and removed the need for specific site files to be created for each project. Without compromising safety or quality, the new processes identified the need for a new customer relationship management system (CRM) with automatic task facilitation. The outcome successfully saved 2 to 3 hours of front administration time per project, which represented a significant annual cost saving.

[ Back to CASE STUDIES ]